Effective September 18, 2026

Review Guidelines

Standards for helpful and trustworthy customer feedback.

Firsthand experiences

Submit reviews only for genuine, firsthand interactions. One review per user per business is permitted.

Do not post threats, harassment, hate speech, private information, promotions, or unrelated disputes.

Owners, employees, competitors, paid reviewers, and people offered incentives must not manipulate ratings.

Reviews may be held for approval, investigated, edited for privacy, rejected, or removed. Approval does not mean SMP verifies every factual claim.